Terms & conditions.

1. General Information

This website is operated by Ala Turkish, a restaurant situated in Cape Town, South Africa. Our website provides visitors with information about our restaurant, menu, dining experiences, reservations, promotions and related services. While we make reasonable efforts to ensure information is accurate and current, details may change without prior notice.

2. Website Usage

By using our website, you agree to do so lawfully, responsibly and in a manner that does not interfere with its operation or the experience of other visitors. You agree not to:

• Use the website for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorised access to our systems or information.
• Introduce malicious software, viruses or harmful code.
• Copy, reproduce or distribute website content without appropriate permission.
• Interfere with the functionality, security or availability of the website.

3. Reservations and Bookings

Reservations may be requested through our website, by telephone or through other designated booking channels. Submitting a reservation request does not necessarily guarantee a confirmed booking. Reservations are subject to availability and confirmation by Ala Turkish or our authorised booking provider.

Guests are responsible for providing accurate booking details, including their name, contact information, preferred date, time and number of guests, and should inform us as soon as possible of changes or cancellations. For larger groups, special occasions or private events, additional booking conditions may apply. We reserve the right to manage reservation availability and seating arrangements in accordance with operational requirements while respecting confirmed bookings and applicable consumer rights.

4. Menu Information and Availability

Our website may display food and beverage menus, descriptions, photographs and prices for informational purposes. We make reasonable efforts to ensure that menu information accurately represents the dishes and beverages offered at Ala Turkish.

• Menu items may be subject to availability.
• Ingredients and preparation methods may vary where necessary.
• Seasonal offerings and promotional items may be available for limited periods.
• Food presentation may differ slightly from photographs displayed on the website.
• Menu selections may be updated periodically.

5. Food Allergies and Dietary Requirements

Ala Turkish recognises the importance of accommodating guests with food allergies, intolerances and specific dietary requirements. While we take reasonable precautions during food preparation, our kitchen handles a variety of ingredients, including common allergens.

Guests are encouraged to communicate allergies, intolerances or dietary requirements before ordering. We will make reasonable efforts to provide accurate ingredient information and accommodate requests where possible, but cannot guarantee an entirely allergen-free preparation environment. If you have a severe allergy, please speak directly with our staff so that we can explain relevant risks before you place an order.

6. Pricing and Payments

All prices displayed on our website are expressed in South African Rand (ZAR), unless otherwise indicated. Where prices are displayed for goods or services offered for sale, applicable taxes and mandatory charges will be included or clearly disclosed as required by law.

We reserve the right to update menu prices periodically, subject to applicable consumer protection legislation. Where online payments, reservation deposits or advance payments are available, relevant payment terms will be communicated before a transaction is completed. We do not require guests to pay undisclosed charges.

7. Cancellations, Refunds and Changes

We understand that plans can change and encourage guests to notify us promptly if they need to amend or cancel a reservation. For standard reservations without a deposit, cancellation may be arranged through the relevant booking channel or by contacting the restaurant.

Where deposits or advance payments apply, applicable cancellation and refund conditions will be disclosed before confirmation. Any cancellation fees must be reasonable and comply with South African consumer protection legislation. Refunds, where applicable, will be processed in accordance with agreed booking conditions and legal requirements.

8. Promotions and Special Offers

Ala Turkish may occasionally offer promotions, discounts, competitions, special menus or limited-time experiences. Such offers may be subject to specific conditions, including availability, validity periods and eligibility requirements. Material promotional conditions will be communicated alongside the relevant offer. Unless expressly stated otherwise, promotions cannot necessarily be combined with other offers. We reserve the right to amend or withdraw promotional offers in accordance with their published terms and applicable law.

9. Intellectual Property

All original content displayed on this website, including photographs, graphics, logos, branding, written material, website design and other creative assets, is owned by Ala Turkish or used with the permission of its respective rights holders. Such content is protected by applicable intellectual property laws.

Visitors may access and view website content for personal, non-commercial purposes. Without prior written permission, you may not reproduce, modify, distribute, republish or commercially exploit protected website content, except where permitted by law. Unauthorised use of Ala Turkish branding, trademarks or original creative material is prohibited.

10. Third-Party Websites and Services

Our website may contain links to external platforms, including social media services, reservation systems, map providers or other third-party websites. These platforms operate independently and may be governed by their own terms, conditions and privacy policies. Ala Turkish does not control third-party website content, availability or data-handling practices. The inclusion of an external link does not necessarily constitute an endorsement.

11. Website Availability and Accuracy

We endeavour to provide a reliable, accurate and accessible website. However, the website may occasionally experience interruptions caused by maintenance, technical issues, system updates or circumstances beyond our reasonable control. We do not guarantee that it will always operate without interruption or error. Where inaccuracies or outdated information are identified, we will take reasonable steps to correct them.

12. Limitation of Liability

To the extent permitted by applicable law, Ala Turkish will not be liable for losses arising solely from circumstances beyond our reasonable control, such as interruptions to website availability or failures of independent third-party services for which we are not legally responsible.

Nothing in these Terms & Conditions excludes or restricts liability that cannot lawfully be excluded, including liability arising from gross negligence where prohibited by law. Nothing limits rights under the Consumer Protection Act or other applicable legislation.

13. Privacy and Personal Information

We respect the privacy of our guests and website visitors. Personal information submitted through our website, reservation channels or enquiries is processed in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

14. Guest Conduct

We are committed to maintaining a welcoming, comfortable and respectful environment for guests and staff. Guests are expected to conduct themselves respectfully while visiting Ala Turkish. We reserve the right to refuse or discontinue service where reasonably justified by unlawful, threatening, abusive or seriously disruptive behaviour, subject to applicable law and without unfair discrimination.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from use of our website or services will be addressed in accordance with applicable South African law. Nothing prevents consumers from approaching a competent court, regulatory authority, ombud or other dispute-resolution body where legally entitled.

16. Changes to These Terms & Conditions

Ala Turkish may update these Terms & Conditions periodically to reflect changes in our website, services, business operations or applicable legislation. Updated terms will be published on this page with a revised effective date. Changes will not retrospectively alter confirmed contractual arrangements unless permitted by law or agreed with the relevant customer.

17. Contact Us

For questions, concerns or enquiries regarding these Terms & Conditions, please contact:

Ala Turkish · Cape Town, South Africa · Email: bookings@alaturkish.co.za · Telephone: +27 (21) 419-0162 · Business / Physical Address: Shop 110, The Rockwell, Napier Street, De Waterkant, Cape Town, 8001, South Africa.

We welcome feedback and will make reasonable efforts to address concerns promptly and professionally.