Privacy policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website or services.

We only collect information that is reasonably necessary for legitimate business purposes.

• Personal details: Your name, email address and contact number.
• Reservation information: Booking dates, times, number of guests and any special requests.
• Communication details: Information submitted through contact forms, enquiries, feedback or correspondence.
• Marketing preferences: Your preferences regarding promotional communications, where applicable.

2. How We Use Your Information

Information collected through our website may be used to respond to enquiries and customer requests; process, manage and confirm reservations; communicate important information relating to our services; improve our website, services and overall guest experience; understand website traffic and visitor interactions; send promotional updates, special offers or announcements where permitted by law; and comply with applicable legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the reasons for which it was originally collected, unless permitted by law.

3. Reservations and Enquiries

When you make a reservation or submit an enquiry, we may request information necessary to assist you.

Providing this information is generally voluntary. However, certain details, such as your name and contact information, may be required to confirm reservations or respond to requests.

Where bookings or enquiries are handled through third-party services, those providers may process relevant information in accordance with their own privacy policies.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our content.

• Maintain essential website functionality.
• Remember website preferences.
• Analyse website traffic and performance.
• Improve navigation and user experience.
• Support marketing and advertising activities, where applicable.

5. Sharing Your Information

We respect the confidentiality of your personal information. We do not sell your personal information to third parties.

Where reasonably necessary, we may share relevant information with trusted service providers who assist with our operations, including website hosting and technical support providers, reservation and booking platforms, website analytics providers, communication and marketing service providers, and payment processing providers where applicable.

Such information will only be shared to the extent necessary for the relevant service, subject to appropriate safeguards. We may also disclose information where required by law, regulatory authorities or lawful legal processes.

6. Marketing Communications

From time to time, Ala Turkish may share information about upcoming events, special offers, new menu additions or other restaurant-related announcements.

We will only send electronic direct marketing communications where we have obtained the required consent or where another exception permitted under applicable law applies.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.

7. Data Security

We take reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we endeavour to maintain a secure online environment, no method of electronic transmission or storage can be guaranteed to be completely secure.

We regularly assess our information-handling practices to maintain appropriate levels of protection.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal obligations, resolve disputes or maintain legitimate business records.

When personal information is no longer required, we will securely delete, destroy or de-identify it in accordance with applicable law.

9. Your Privacy Rights

In accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), you may have the right to:

• Request confirmation of whether we hold personal information about you.
• Request access to your personal information.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of information where legally appropriate.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

10. Third-Party Websites

Our website may include links to external websites, social media platforms, reservation services or other third-party resources.

These websites operate independently and may have their own privacy policies and data-handling practices. Ala Turkish is not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the relevant policies before submitting personal information.

11. International Data Transfers

Some of our technology or service providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers comply with POPIA, including the requirements relating to cross-border transfers.

12. Children's Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information directly from children without appropriate authorisation.

Where information relating to children is necessary for a reservation or service, we will process it only where legally permitted.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality or applicable legislation.

Any revisions will be published on this page, together with an updated revision date. We encourage visitors to review this policy occasionally to remain informed about how their personal information is handled.

14. Contact Us

For questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact:

Ala Turkish · Cape Town, South Africa · Email: bookings@alaturkish.co.za · Telephone: +27 (21) 419-0162 · Business / Physical Address: Shop110 The Rockwell, Napier St, De Waterkant, Cape Town, 8001.

You may also contact the Information Regulator of South Africa if you believe your personal information has been processed unlawfully: https://inforegulator.org.za/.

15. Shisha Usage, Safety & Liability

Ala Turkish offers shisha services subject to strict safety guidelines, responsible usage and compliance with applicable South African legislation.

By requesting or using our shisha services, guests agree to observe the following conditions:

• 15.1 Age Restrictions — Shisha services are strictly reserved for patrons aged 18 years and older. No person under the age of 18 may purchase, use or share a shisha, or enter designated smoking areas. Valid identification may be requested to verify age.
• 15.2 Designated Smoking Areas — Shisha may only be smoked within designated shisha areas where smoking is legally permitted. Smoking elsewhere on the premises is strictly prohibited. Guests must comply with all signage, staff instructions and applicable smoking regulations.
• 15.3 Maximum Number of Users — Each shisha is limited to a maximum of three (3) patrons. Sharing a single shisha among more than three individuals is strictly prohibited.
• 15.4 Placement and Handling — For safety reasons, shisha equipment may not be placed on dining tables or any other unauthorised surfaces. Equipment must remain in its designated position. Guests may not relocate, dismantle, adjust or otherwise interfere with equipment, charcoal or heating components. Any adjustments must be performed by authorised staff.
• 15.5 Assumption of Risk and Liability — Shisha equipment involves inherent risks, including burns, fire, hot charcoal, accidental spills, equipment damage and health risks associated with smoke inhalation, nicotine and carbon monoxide exposure. Guests must exercise reasonable care and follow staff safety instructions. To the extent permitted by South African law, Ala Turkish shall not be held liable for injury, loss or damage arising from misuse, negligent handling, unauthorised movement or interference with equipment, or failure to comply with these safety conditions. Nothing excludes liability that cannot lawfully be excluded, including liability arising from gross negligence or rights protected under the Consumer Protection Act.
• 15.6 Damage to Property and Equipment — Guests may be held financially responsible for reasonable repair or replacement costs arising from damage to restaurant property, furniture, fixtures or shisha equipment caused by negligent, reckless or intentional conduct. Any charges will be assessed reasonably, based on actual damage incurred and applicable law.
• 15.7 Right to Refuse or Discontinue Service — Ala Turkish reserves the right to refuse, suspend or discontinue shisha services where guests fail to comply with these conditions, engage in unsafe behaviour or create a risk to themselves, other patrons, staff or restaurant property. Staff may remove equipment immediately where appropriate to prevent injury or damage.